Returns and resolutions
When something is not right, start here.
Personalized, printed and digital products can have different conditions. Requests are assessed under the Refund Policy and the facts of the order.
Choose the closest situation
The next step depends on what happened.
Eligibility is assessed under the Refund Policy and the facts of the order. These examples explain what evidence to prepare.
Damaged on arrival
Photograph the packaging, the full item and the damage before discarding materials.
Incorrect or production issue
Show the complete item and explain how it differs from the confirmed order.
Change of mind
Personalized and digital products may have restricted return conditions.
Request checklist
Give support enough information to assess the issue.
- 01
Identify the order
Include the order number and checkout email.
- 02
Explain the issue
State what happened and which item is affected.
- 03
Add photographs
Provide well-lit images showing the complete item and close detail.
- 04
Wait for assessment
Do not return an item before BAMBBENO confirms the process.
Help with a personalised order
Eligibility for a return, replacement or refund is governed by the BAMBBENO Refund Policy and the nature of the order.
If an item arrives damaged, incorrect or with a production issue, contact support@bambbeno.com promptly with your order number, a description of the issue and clear photographs where relevant.
Personalised and digital products may have different return conditions. Review the Refund Policy before ordering or submitting a request.
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