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1. Who We Are

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2. Information We Collect

Depending on how you use our store, we may collect:

• Your name and contact details
• Your billing and delivery address
• Your order number and purchase history
• Your selected portrait style, product, format and size
• Photographs, names and personalisation instructions submitted for an order
• Proof feedback, revision requests and customer communications
• Customer support, cancellation, refund and complaint information
• Payment and transaction information processed through checkout providers
• Device, browser, IP address, cookie and website usage information
• Marketing preferences and subscription status
• Fraud-prevention, security and technical log information

BAMBBENO does not normally receive complete payment card information. Payment information is processed by the payment providers made available through Shopify checkout.

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3. Photographs and Personalisation Information

Photographs and personalisation information are collected because they are necessary to create the requested artwork.

We may use submitted material to:

• Assess whether the photograph is suitable for the requested artwork
• Create and revise the personalised portrait
• Prepare and send a proof where applicable
• Produce a printed product where ordered
• Deliver the digital or physical product
• Investigate a quality, delivery or customer support issue
• Prevent fraud, unlawful content or misuse of our services

Submission of a photograph for an order does not give BAMBBENO permission to publish it in advertising, social media, portfolio pages or public marketing.

Separate and specific permission is required before customer photographs, finished portraits, reviews or reaction videos are used publicly.

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4. Children and Other People in Photographs

Orders must be placed by an adult.

By submitting a photograph or information relating to another person, including a child, you confirm that you are authorised to provide it and request the personalised artwork.

Do not submit photographs or personal information that you are not authorised to use. Please provide only the information reasonably necessary to complete the order.

Contact support@bambbeno.com promptly if you believe information or a photograph was submitted without appropriate permission.

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5. How and Why We Use Personal Information

We may use personal information to:

• Take steps requested before entering into a purchase
• Process and fulfil an order
• Create and deliver personalised artwork
• Arrange printing, framing, production and delivery
• Communicate about proofs, revisions and order status
• Provide customer support and resolve complaints
• Process cancellations, replacements and refunds
• Secure the website and prevent fraud or abuse
• Maintain accounting, tax and legal records
• Improve store performance and customer experience
• Send marketing where permitted and where the required choice has been provided
• Comply with legal and regulatory obligations

Depending on the circumstances, our lawful basis may include performance of a contract, steps taken before a contract, compliance with a legal obligation, legitimate interests or consent.

Where we rely on legitimate interests, those interests may include operating and securing the store, preventing fraud, improving our services and managing customer relationships.

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6. Who We Share Information With

We share personal information only where reasonably needed to operate the store, fulfil the order, provide support or comply with legal obligations.

Recipients may include:

• Shopify and its authorised service providers
• Payment processors and fraud-prevention providers
• Email, communication and customer support providers
• Secure file hosting, storage and technology providers
• Artists, designers or authorised production personnel working on the order
• Gelato or another disclosed production and fulfilment provider
• Printing, framing and manufacturing partners
• Delivery carriers and logistics providers
• Analytics, security and website performance providers
• Professional advisers, insurers, auditors and accountants
• Courts, regulators or public authorities where legally required

Service providers should receive only the information reasonably needed for their role. Some providers may also process information under their own privacy terms where they act as independent controllers.

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7. International Transfers

Some service providers, production partners or technology systems may process information outside the United Kingdom or outside your country of residence.

Where data protection law requires it, BAMBBENO or the relevant provider uses an approved transfer mechanism or another lawful safeguard.

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8. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

Retention periods may depend on:

• Whether the artwork or order is still being prepared
• Proof approval, revision and production requirements
• Delivery and customer support requirements
• Potential reprint, replacement or refund requests
• Fraud-prevention and security requirements
• Accounting, tax and legal record obligations
• Disputes, complaints or legal claims
• Backup and system deletion cycles

Photographs and working files are reviewed for deletion, anonymisation or restricted storage when they are no longer reasonably needed for fulfilment, support, dispute resolution or legal obligations.

You may ask about the retention of information connected to your order by emailing support@bambbeno.com.

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9. Marketing Communications

We may send marketing communications where you have subscribed or where another lawful basis permits it.

You can unsubscribe through the link included in a marketing message or contact hello@bambbeno.com.

Unsubscribing from marketing does not stop necessary order, delivery, security or customer service communications.

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10. Cookies and Similar Technologies

BAMBBENO and its service providers may use cookies, pixels, local storage and similar technologies for:

• Essential website and checkout functions
• Security and fraud prevention
• Remembering language, region or store preferences
• Website performance and analytics
• Advertising measurement where permitted
• Marketing personalisation where permitted

Where required, non-essential technologies are used according to the choices available through the store’s cookie or privacy controls.

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11. Security

We use proportionate organisational and technical measures intended to protect personal information from unauthorised access, disclosure, alteration, loss or misuse.

No internet transmission, storage system or security method can be guaranteed to be completely secure.

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12. Your Rights

Depending on your location and the circumstances, you may have the right to:

• Receive information about how your data is used
• Request access to your personal information
• Request correction of inaccurate information
• Request deletion in certain circumstances
• Request restriction of processing
• Object to certain processing
• Request portable information where applicable
• Withdraw consent where consent is the lawful basis
• Complain to a data protection authority

These rights may be subject to legal conditions and exceptions.

To submit a request, email support@bambbeno.com. We may need to verify your identity before completing the request.

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13. Complaints

Please contact BAMBBENO first so we can review your privacy concern.

You may also have the right to complain to the UK Information Commissioner’s Office or the relevant data protection authority in your country.

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14. Changes to This Policy

We may update this Privacy Policy when our products, providers, legal obligations or data practices change.

The latest version will be published on this page with the revised update date.