Frequently Asked Questions

Choose a story, add your child’s details, select the package you want, review the personalization summary, then complete checkout. The story is prepared around the information you provide.

Depending on the product, you can add details such as the child’s name, age, pronouns, appearance, interests, trusted adult, and photo. The product page shows the exact fields required for that story.

Photo upload is used for more personal visual guidance where the product asks for it. Upload only a photo you are authorized to use, especially when ordering for a child.

Yes. Use Your Story, Your Way if you want a custom story brief instead of choosing one of the ready-made story worlds.

Digital Adventure is available digitally with no shipping charge. Hardcover Keepsake and Ultimate Hero Bundle are printed packages available for delivery in the United States and United Kingdom.

Yes. Digital Adventure is delivered digitally and does not require physical shipping.

Printed packages currently ship to the United States and United Kingdom only.

Every eligible physical order uses one flat shipping rate of USD 9.95, or the equivalent shown in the customer’s local currency at checkout.

Yes. Printed packages include a digital copy as part of the order.

Yes. Checkout is handled through Shopify’s secure checkout system.

If you notice a mistake, contact us as soon as possible. Changes are easier before production or preparation has started.

If your cart includes a printed package and your address is outside the United States or United Kingdom, checkout may not show a physical shipping method. Choose Digital Adventure for digital delivery.

Use the Contact Us page for order questions, personalization help, or support before placing an order.

You can find privacy, shipping, refund, terms, cookie, and legal links in the footer of the website.