Time-sensitive requests
Need to change something? Timing matters.
Because every portrait is made to order, changes and cancellations become harder once artwork or print production has started.
Act now
A request is not confirmed until BAMBBENO accepts it.
Email the exact requested change with the order number and checkout email. Changes may no longer be possible after artwork, printing or fulfillment has started.
Email order@bambbeno.com →Possible request types
Tell us exactly what should change.
One complete message is faster than several partial messages.
Uploaded photograph
Identify the replacement image and whether the first should be removed.
Instructions
Write the corrected instruction in full.
Size or finish
State the requested option exactly as shown on the product.
Shipping address
Provide the complete corrected address before dispatch.
Cancellation
Request cancellation immediately; acceptance is not guaranteed.
Contact us as soon as possible
Because BAMBBENO portraits are personalised and made to order, changes and cancellations are time-sensitive.
Email order@bambbeno.com with your order number and the exact change requested. A request is not confirmed until BAMBBENO accepts it.
Changes that may be affected
- Uploaded photograph or personalisation instructions
- Format, size or orientation
- Delivery address
- Cancellation of the order
Changes might not be possible after artwork creation or print production has started. The applicable rights and conditions remain governed by the Terms of Service and Refund Policy.
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