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1. Digital Artwork Delivery

Digital products are delivered electronically and do not include a physical item unless a physical product is separately shown in the confirmed order.

The completed digital artwork or an access link is sent using the contact information associated with the order.

Customers should check their inbox, spam folder, junk folder and any download instructions provided with the order.

Digital delivery does not require physical shipping and does not generate a parcel tracking number.

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2. Digital Delivery Problems

If an expected digital file has not arrived, contact support@bambbeno.com.

Please include:

• Your order number
• The email address used for the order
• A description of the missing or inaccessible file
• Any relevant screenshot or error message

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3. Physical Product Availability

Printed formats are available only for products, sizes and delivery destinations supported by the store’s production network.

Availability can vary by:

• Product type
• Size and orientation
• Frame or finish option
• Delivery country
• Production capacity
• Supplier availability

The product page and checkout are authoritative for whether the selected physical product can be delivered to the address entered for the order.

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4. Artwork Preparation and Approval

Every BAMBBENO portrait is personalised and requires artwork preparation before final digital delivery or physical production.

Preparation may be delayed where:

• The submitted photograph is unclear, cropped or low quality
• Required personalisation information is missing
• We need clarification from the customer
• A new photograph is required
• The customer requests revisions
• Proof approval is delayed

Printed production begins only after the artwork is ready and any required approval has been received.

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5. Production and Delivery Estimates

Production and delivery windows displayed on the website, product page, checkout, order confirmation or customer communication are estimates unless BAMBBENO expressly confirms a guaranteed date in writing.

An estimated physical delivery period may include:

1. Artwork preparation and proofing
2. Customer revision or approval time
3. Print production
4. Packaging and dispatch
5. Carrier transit

Business-day estimates do not normally include weekends or public holidays.

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6. Shipping Charges

The available shipping methods and any applicable delivery charges are shown during checkout.

Where checkout displays free shipping, no separate standard shipping charge is added for the eligible product and destination.

Promotional or free shipping does not change production time, carrier availability or customs requirements.

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7. Address Accuracy

Customers are responsible for entering a complete and accurate delivery address.

Contact order@bambbeno.com immediately if the address needs correction.

BAMBBENO cannot guarantee an address change after production, shipping-label creation or dispatch.

Additional production or delivery costs may apply where an order is returned, lost, reproduced or reshipped because the customer supplied an incorrect, incomplete or undeliverable address.

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8. Tracking

Tracking information is provided when it is available from the production or delivery partner.

Tracking may take time to update after a shipping label is created.

If tracking has not updated for an unusual period or shows a delivery problem, email order@bambbeno.com with your order number.

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9. Multiple Packages

Products in the same order may be produced or shipped separately.

This may happen where products have different formats, sizes, production locations or fulfilment requirements.

Separate packages may generate separate tracking numbers and different delivery dates.

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10. Customs, Duties and Taxes

Cross-border orders may be subject to customs processing, import duties, local taxes or handling charges imposed by local authorities or delivery providers.

Any amount, tax treatment or responsibility displayed during checkout applies to the order. Additional charges imposed independently by local authorities may remain the customer’s responsibility unless applicable law or checkout states otherwise.

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11. Delivery Delays

Delivery may be affected by circumstances including:

• Incomplete personalisation information
• Delayed proof approval
• High production volume
• Supplier or production disruption
• Carrier delays
• Customs or border processing
• Incorrect delivery information
• Public holidays
• Severe weather
• Events outside reasonable operational control

Contact support@bambbeno.com where an order appears materially delayed.

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12. Missing, Damaged or Incorrect Products

For a missing parcel, damaged item, production defect or incorrect physical product, contact support@bambbeno.com promptly.

Include your order number and clear photographs of the item, packaging and shipping label where relevant.

Remedies are handled according to the Return, Cancellation and Refund Policy and applicable consumer law.

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13. Contact