Terms of service

Terms of Service

Effective Date: July 11, 2026

Welcome to BAMBBENO. These Terms of Service ("Terms") govern your access to and use of our website, products, digital content, and related services (collectively, the "Services").

By accessing our website or placing an order, you agree to be legally bound by these Terms. If you do not agree with these Terms, please do not use our Services.

1. About BAMBBENO

BAMBBENO creates personalized digital storybooks and related products designed to provide unique reading experiences for children through customized storytelling.

2. Eligibility

By using our Services, you confirm that:

  • You are at least 18 years old or have the legal authority to enter into this agreement.

  • Any information you provide is accurate and complete.

  • You are legally authorized to submit any photos, names, or personal information provided for personalization.

3. Personalized Products

Every BAMBBENO story is created specifically for your order.

Personalized products are produced using the information you submit, including but not limited to:

  • Child's name

  • Appearance

  • Photos

  • Preferences

  • Family information

  • Personalized messages

Because each product is custom-made, results may vary depending on the information you provide.

4. Customer Responsibilities

You agree to:

  • Provide accurate personalization details.

  • Upload only images you own or have permission to use.

  • Review all submitted information carefully before placing your order.

  • Ensure your contact information is correct.

BAMBBENO is not responsible for errors resulting from inaccurate or incomplete information provided by the customer.

5. Orders and Payments

Orders are processed after successful payment authorization.

Prices are displayed in the currency shown at checkout and may change without prior notice.

Applicable taxes may be added depending on your location and local regulations.

6. Digital Delivery

Most BAMBBENO products are delivered digitally.

Delivery times displayed on the website are estimates and may vary depending on production volume, technical requirements, or verification of personalization details.

7. Revisions

If BAMBBENO makes an error during production, we will correct it at no additional cost.

Revision requests resulting from incorrect information submitted by the customer may be subject to additional fees.

8. Returns and Refunds

Returns and refunds are governed by our separate Return & Refund Policy, which forms part of these Terms.

By placing an order, you acknowledge that personalized digital products may not be eligible for refunds once production has begun, except as described in our Return & Refund Policy.

9. Intellectual Property

All content available through BAMBBENO, including but not limited to:

  • Stories

  • Illustrations

  • Characters

  • Graphics

  • Logos

  • Branding

  • Website design

  • Digital downloads

  • Product layouts

  • Text

  • Software

is owned by BAMBBENO or its licensors and is protected by applicable intellectual property laws.

Purchasing a product grants you a personal, non-exclusive, non-transferable license to use it for personal and non-commercial purposes only.

10. Prohibited Uses

You may not:

  • Resell our products.

  • Copy or reproduce our stories.

  • Modify or redistribute our digital products.

  • Remove copyright notices.

  • Upload our content to file-sharing platforms.

  • Use our products for commercial purposes without written permission.

  • Reverse engineer or attempt to copy our production systems.

11. User Content

By uploading photos, text, or other materials, you confirm that:

  • You own the content or have permission to use it.

  • The content does not infringe the rights of others.

  • The content does not violate any applicable law.

You grant BAMBBENO a limited license to use this content solely for the purpose of creating and delivering your personalized product.

Ownership of your uploaded content remains with you.

12. Artificial Intelligence

BAMBBENO may use artificial intelligence and automated creative tools to assist in generating personalized stories, illustrations, layouts, and related content.

AI technologies are used solely to help produce your personalized product and improve our services.

13. Product Availability

We reserve the right to:

  • modify products,

  • discontinue products,

  • update pricing,

  • limit quantities,

  • refuse orders where permitted by applicable law.

14. Limitation of Liability

To the fullest extent permitted by applicable law, BAMBBENO shall not be liable for:

  • indirect damages,

  • incidental damages,

  • consequential damages,

  • loss of profits,

  • loss of data,

  • business interruption,

  • delays caused by third-party providers,

  • failures resulting from customer-provided information.

Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.

15. Disclaimer

Our Services are provided on an "as available" and "as is" basis.

While we strive to provide high-quality personalized products, we do not guarantee uninterrupted availability or that every aspect of the Services will be error-free.

16. Privacy

Your use of our Services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

17. Changes to These Terms

We may update these Terms from time to time.

The revised version becomes effective when published on our website unless otherwise required by applicable law.

Continued use of the Services after changes are published constitutes acceptance of the updated Terms.

18. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws applicable to the legal entity operating BAMBBENO, without prejudice to any mandatory consumer protection rights that may apply in your country of residence where required by law.

19. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

20. Contact Us

If you have questions regarding these Terms of Service, please contact us through the official contact information provided on our website.

Thank You

Thank you for choosing BAMBBENO.

We are honored to create personalized stories that inspire imagination, strengthen family connections, and create memories that last a lifetime.