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1. Cancellation Within 15 Minutes

You may request cancellation within 15 minutes of placing your order. To request cancellation, email: order@bambbeno.com.

Please include:

• Your order number
• The email address used at checkout
• The reason for the cancellation request

A cancellation request is not confirmed until BAMBBENO accepts it. If creative work, file preparation, proof preparation or print production has already started, cancellation may no longer be possible, even when the request is sent within the 15-minute period.

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2. Cancellation After 15 Minutes

After the 15-minute cancellation window, orders are normally treated as active personalised orders.

Because the artwork is created from customer-supplied photographs, selections and instructions, cancellation for change of mind may not be available after work has started.

You may still contact order@bambbeno.com, but BAMBBENO cannot guarantee that the order can be stopped, changed or refunded.

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3. Order Changes

Requests to change a photograph, name, subject, format, size, delivery address or creative instruction should be sent as soon as possible to order@bambbeno.com.

A change is not confirmed until BAMBBENO accepts it. Changes may be refused or may require an additional payment where:

• Creative work has already started
• A proof has already been prepared
• The requested change creates a substantially different artwork
• A different product, size, format or subject count is requested
• The printed item has entered production
• The order has already been dispatched

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4. Personalised and Made-to-Order Products

BAMBBENO products are created specifically for the customer using submitted photographs, personalisation details and selected product options.

Personalised digital artwork and made-to-order printed products are not eligible for a change-of-mind return after work or production has started, to the extent permitted by applicable law.

This restriction does not remove rights relating to goods or digital content that are faulty, damaged, incorrectly supplied, inaccessible or materially not as described.

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5. Digital Artwork

Digital products are personalised files delivered electronically and do not include a physical product unless a printed product is separately shown in the confirmed order.

Where applicable, any loss of a statutory cancellation right for digital content applies only where the legally required consent and acknowledgement have been obtained before digital supply begins.

Contact support@bambbeno.com if a delivered digital file is:

• Missing or inaccessible
• Corrupted or technically unusable
• Materially different from the approved or confirmed order because of our error
• Delivered in the wrong format because of our error

Depending on the circumstances and applicable law, we may correct, replace or reissue the file, repeat performance, provide a price reduction or issue a refund.

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6. Proofs and Revisions

Where a proof is provided, you are responsible for checking visible details before approval, including:

• Names and written information
• People and pets included in the artwork
• Composition, crop and orientation
• Colours and background direction
• Selected product, size and format

We will address our mistakes and reasonable revision requests that remain within the original order direction.

A new photograph, new subject, new artistic style, different product, different format or substantially different composition may require a new order or additional payment.

Approval authorises BAMBBENO to proceed using the approved artwork. Approval does not remove remedies for manufacturing faults, transit damage or defects that were not reasonably visible in the proof.

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7. Damaged, Defective or Incorrect Printed Products

If a printed product arrives damaged, defective, incorrect or materially different from the confirmed order, email support@bambbeno.com promptly.

Please provide:

• Your order number
• A clear description of the problem
• Photographs of the entire product
• Close-up photographs showing the issue
• Photographs of the packaging where transit damage is involved
• A photograph of the shipping label where relevant

Keep the item and its packaging until we confirm whether they are needed for investigation, replacement or return.

Depending on the problem and applicable law, the remedy may include correction, reprinting, replacement, repair, price reduction or refund.

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8. Minor Colour and Production Variations

Screen brightness, display calibration, printing equipment, ink, paper, canvas texture, framing materials and production processes can cause reasonable differences in colour, crop, texture or finish.

Minor production variation is not automatically a defect. This does not exclude a remedy where the product is materially not as described, not of satisfactory quality or not reasonably consistent with the approved artwork.

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9. Incorrect Address or Customer Information

Customers are responsible for checking the delivery address, email address, photographs, spelling and personalisation details before submitting an order.

BAMBBENO cannot guarantee correction after creative work, production or dispatch has started. Additional production or delivery costs may apply where an order must be reproduced or reshipped because of incorrect information supplied by the customer.

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10. Refund Processing

Approved refunds are normally returned to the original payment method.

Banks, card issuers and payment providers control how long a completed refund takes to appear in the customer’s account.

Delivery and return costs are handled according to the reason for the refund and the requirements of applicable consumer law.

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11. Contact