Frequently asked questions
Answers before and after you order.
Practical guidance about photographs, artwork, formats, delivery, order changes, returns, payments and privacy.
Photos & artwork
What photo should I upload?
Use the clearest original image available. Good lighting, visible faces and minimal cropping provide a stronger starting point.
Can more than one person or a pet be included?
Use the subject choices shown on the selected product. Every person or pet should be clearly visible.
Can you combine separate photographs?
Use the Family Photo Merge service when subjects from separate photographs need to become one composition.
Ordering
Where do I add personalization details?
Use the fields and upload controls on the selected portrait product page before adding it to the cart.
How do I choose a size?
Select from the compatible sizes shown for the chosen format. The current product options are authoritative.
Formats & delivery
Can I order a digital portrait?
Yes. Digital Printable options are available worldwide and are delivered online.
Where are printed formats available?
Printed products are available in the United States, United Kingdom, Canada, France, Poland, Sweden and Australia.
How do I track a printed order?
Use the carrier link in the dispatch email once the order has shipped and tracking is available.
Changes & returns
Can I change or cancel an order?
Contact order@bambbeno.com immediately. A request is not confirmed until BAMBBENO accepts it.
What if a printed item arrives damaged?
Contact support@bambbeno.com with the order number, description and clear photographs.
Payments & privacy
Is checkout secure?
Payments use the methods enabled at Shopify checkout. Never send card details by email.
How is my uploaded photograph used?
It is used to produce and support the personalized order. See the Privacy Policy for full details.
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