Answers before and after you order.
Find practical guidance about photographs, artwork, formats, delivery, changes, returns, payments and privacy.
Photos & artwork
What photo should I upload?
Use the clearest original image available. Good lighting, visible faces, sufficient resolution and minimal cropping give the artwork a stronger starting point.
Can more than one person or a pet be included?
Use the subject choices available on the selected product page. Every person or pet should be clearly visible in the uploaded photograph.
Can you work from separate photographs?
Only choose options that are explicitly offered for the selected portrait product. When separate-photo composition is available, provide clear images with compatible angles and lighting where possible.
Ordering
Where do I provide personalisation details?
Enter the required information in the personalisation fields shown on the selected product before adding it to the cart.
How do I choose a size?
Select from the compatible sizes displayed for the chosen format. The product's current option list is authoritative; the Size Guide helps with wall planning.
Can I change an order after purchase?
Contact order@bambbeno.com immediately. A change is not guaranteed and may be impossible once artwork or print production has started.
Formats & delivery
Can I order a digital portrait?
Digital Printable options are delivered online and do not require parcel shipping.
Where are printed formats available?
Availability depends on the selected product, fulfilment configuration and delivery destination. The product and checkout experience show the applicable options for the order.
How do I track a printed order?
Open your customer account and use the carrier link in the dispatch email once the order has shipped and tracking is available.
Changes & returns
What if an item arrives damaged?
Contact support@bambbeno.com promptly with the order number, a description and clear photographs of the packaging, full item and damage.
Can personalised products be returned?
Personalised and digital products can have different or restricted conditions. Review the Refund Policy for the authoritative terms.
Can I cancel an order?
Send an immediate request to order@bambbeno.com. Cancellation is not confirmed unless BAMBBENO accepts it before the order progresses too far.
Payments & privacy
Is checkout secure?
Payments are processed through the payment methods enabled in Shopify checkout. BAMBBENO does not ask you to email payment card details.
How is my uploaded photograph used?
It is used to produce and support the personalised order. Review the Privacy Policy for the full description of processing and your rights.