Follow your portrait from studio to doorstep.
Printed orders can be followed through your customer account and the tracking link in the dispatch email. Digital orders are delivered online and do not receive a parcel number.
Open your customer account.
Your account is the correct place to review orders associated with your email address. Once a printed order is dispatched, use the carrier link supplied in the shipping confirmation where tracking is available.
- Order number
- Email used at checkout
- Dispatch or delivery message, if received
Do not send payment card details.
What each stage means.
- 01
Order confirmed
Shopify sends an order confirmation to the email used at checkout.
- 02
Artwork preparation
Your personalised artwork is being prepared according to the submitted order information.
- 03
Production
For printed formats, the approved order moves into print and fulfilment preparation.
- 04
Dispatched
Where tracking is available, the dispatch email includes the carrier link or tracking information.
Check the shipping confirmation.
The tracking link becomes available only after dispatch. Carrier scans can take time to appear after the label is created.
Read Shipping & DeliveryNo parcel number is created.
Digital Printable orders are delivered online. Check the order email and your customer account rather than a courier website.
Read Digital Delivery