When something is not right, start here.
Personalised, printed and digital orders can have different conditions. We will review the issue against the Refund Policy and the facts of the order.
The next step depends on what happened.
Eligibility is assessed under the Refund Policy and the facts of the order. These examples explain what information to prepare; they do not create an automatic entitlement.
Damaged on arrival
Photograph the outer packaging, the damage and the full item before discarding any materials.
Incorrect or production issue
Show the complete item and the specific issue clearly, and explain how it differs from the confirmed order.
Change of mind
Personalised and digital products may have restricted return rights. Review the policy before submitting a request.
Give the support team enough evidence to assess the issue.
- 01
Identify the order
Include the order number and the email address used at checkout.
- 02
Explain the issue
State what happened, when it was noticed and which item or format is affected.
- 03
Add clear photographs
For physical damage, incorrect items or production concerns, attach well-lit images that show the full item and close detail.
- 04
Wait for assessment
Do not return an item before BAMBBENO confirms the applicable process and destination.
Read the Refund Policy before submitting a request.
The policy explains the applicable conditions for personalised items, digital products, damaged goods, replacements and refunds.